1. INTRODUCTION
Welcome to the Riga Pharm website.
By using this website, you agree to these Terms of Use and Privacy Policy. Please read this document carefully before using the site.
2. LEGAL BASIS
These Terms of Use are drafted in accordance with the legislation of the Republic of Kosovo, including:
- Law No. 06/L-082 on Personal Data Protection
- Law No. 04/L-094 on Information Society Services
- Law No. 08/L-205 on Copyright and Related Rights
- Law No. 03/L-215 on Consumer Protection
- Other applicable legal acts related to personal data protection and individual rights
Personal data is processed only to the extent necessary and for defined purposes, while ensuring respect for fundamental rights and freedoms.
PART I: TERMS OF USE
3. OWNERSHIP AND COPYRIGHT
All content published on this website, including but not limited to text, images, graphics, logos, design, databases, and software, is the exclusive property of Riga Pharm and is protected by applicable copyright and intellectual property laws.
The following are strictly prohibited without prior written permission:
- Copying
- Reproduction
- Distribution
- Any other use of materials
Unauthorized use may result in legal liability.
4. USE OF THE WEBSITE
This website is intended for:
- Informational purposes
- Educational purposes
- Ordering products
The following are prohibited:
- Use for unlawful purposes
- Spamming or unauthorized marketing
- Interference with the technical operation or security of the website
- Publishing content that violates third-party rights
5. USER ACCOUNT AND RESPONSIBILITY
The user is responsible for:
- Maintaining the confidentiality of their login credentials
- Ensuring the accuracy of their data
All activity under an account is considered authorized by the user.
Riga Pharm is not responsible for unauthorized access resulting from user negligence.
6. ORDERS AND PRODUCTS
- Product information and prices are for informational purposes only
- They may change without prior notice
- Riga Pharm reserves the right to correct errors
- Product availability is not always guaranteed
7. DISCLAIMER
- Information on this website is for informational purposes only
- Products must be used according to the manufacturer’s instructions
- This information does not replace consultation with a doctor or pharmacist
Riga Pharm is not responsible for any side effects resulting from improper use.
8. USER-GENERATED CONTENT RESPONSIBILITY
Any content posted by users (comments, reviews, photos):
- Remains the responsibility of the user
- May be removed by Riga Pharm if inappropriate or unlawful
9. LIMITATION OF LIABILITY
The website is provided “as is”.
Riga Pharm is not liable for:
- Direct or indirect damages
- Service interruptions
- Technical errors
Use of the website is at the user’s own risk.
10. CHANGES
Riga Pharm reserves the right to modify these terms at any time.
- The latest version will be published on the website
- Changes take effect immediately upon publication
11. GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of the Republic of Kosovo.
Any disputes:
- Will first be attempted to be resolved amicably
- If not, will be subject to the competent courts of Kosovo
PART II: PRIVACY POLICY
12. COLLECTION AND PROCESSING OF PERSONAL DATA
By using the Riga Pharm website or becoming a client, users consent to the processing of their personal data.
Users have the right to:
- Request deletion of their data at any time via email
Types of data collected:
- First name and last name
- Email address
- Phone number
- Delivery address
Additional data:
- Transaction and payment information (without storing sensitive card data beyond what is legally allowed)
- Technical data (IP address, device type, browser, pages visited)
- Data collected through cookies
13. PURPOSE OF PROCESSING
Personal data is processed for:
- Managing orders
- Communicating with customers
- Improving services
- Meeting legal and regulatory requirements
14. DATA RETENTION
Personal data is stored:
- Only as long as necessary for its intended purpose
- Or as required by law
15. DATA SHARING
Personal data may be shared:
- With third parties when necessary to provide services
- When required by law
- With user consent
Riga Pharm is not responsible for the privacy practices of third-party websites.
16. COOKIES
The website uses cookies to:
- Improve user experience
- Analyze website traffic
Users can:
- Manage cookie preferences through their browser settings
17. CONTACT
For any questions, requests, or complaints regarding privacy and personal data processing, users may contact Riga Pharm through the official communication channels published on the website.